CUSTOMERS TO KEEP THEIR PIN SECRET- MTN
Mobile Communication Network(MTN) has advised mobile money users to keep their pin secret.
In press released yesterday, MTN said that customers must not entertain calls or messages concerning their mobile money account.
Customers much not give out their phones for mobile money transactions to be undertaken on their behalf.
MTN further said that, “they strongly disputes the suggestion that 50{c151fd8a147ddff852f5795900bc3f49fb6f3f3def38a8fe7b2489f983e107b3} of all mobile money subscribers have either been defrauded or targeted”, he disclosed.
In the publication,which we note has been carried by other media houses,the newspaper alleges amongst other things that staff of telecom companies are involved in mobile money platform has been compromised.
MTN also emphasized that, the allegations made in the report which create negative impressions about the industry, are inaccurate and MTN deems these allegations to be libelous.
According to MTN, “they wishes to assure our customers and stakeholders that the mobile money platform is a globally recognized platform, which is secure, proven and tested”, mtn confirmed.
Indeed MTN mobile money was the first mobile money service to receive the ISO/IEC 27001:2013 certification in Ghana, an independent certification which confirms that our technology systems and processes are compliant with international standards.
MTN wishes to state that , the company takes the data protection laws of Ghana and the privacy of customers very seriously ,MTN expressed.
The group also stressed that, MTN has absolutely no tolerance for anyone who may seek to violate the very robust governance structures and processes the company has put in place to protect customer data and privacy.
“Thus customer’s PINs are not accessible to staff,and cannot be updated or changed in the system as was purported, due to the safeguards put in place”, MTN vehemently expressed.
The above statistics notwithstanding, MTN considers the issue of mobile money fraud one of utmost importance and continues to be dedicated in providing the needed attention and resources to address the situation.
MTN has undertaken public education campaigns to encourage all our valved mobile money customers to be vigilant and wishes to reiterate as follows: customers much not disclosed their PINs.
MTN also entreat the general public that their mobile money continute to remains safe ,secure and reliable.
Story by : portia oduro
